Shipping & Returns

SHIPPING INFORMATION:

Orders are fulfilled on a first in first out basis. Online orders are shipped USPS First Class, USPS Priority and UPS Ground. We offer Free First Class shipping on orders weighing less then a pound within the Continental US.

 

Alaska, Hawaii, Puerto Rico and other US territories are exceptions to above: no rush deliveries.

 

For International shipping you will be charged an applicable package weight/size Fee, we offer USPS Priority International, UPS Worldwide Saver and UPS Worldwide Expedited Our store is tied directly to UPS

and USPS to determine our shipping costs for our boxes of product 

based on weight of product and minimum shipping box size based on order.

Our company does not have a same day shipment option or evening shipment option. All orders placed after 1 pm Monday through Friday will count as next business day, since that is when our delivery pickups happen. ONETHEFUEL is not responsible for Freight or Parcel Company not meeting their delivery schedule.

RETURNS POLICY:

Please contact us If you ever have any issues or concerns, you are always free to email us directly at onethefuel@gmail.com 
Reach us anytime through email for any questions or concerns!

 

If product is returned for product quality issues, please detail product's problem in a written document accompanying the returned product for ONETHEFUEL to investigate and review. If product is being returned for product credit or replacement, returned product must be received by ONETHEFUEL unbroken and unopened and within expiration date to be accepted. No product credit will be issued for product that is past the expiration date on the label.

SATISFACTION GUARANTEE:

We want you to be happy with your purchases from ONETHEFUEL.

and your satisfaction as a customer is important to us and we will do our best to resolve any problems as quickly and easily as possible.

If you are not satisfied, you can return the product with proof of purchase for a replacement or product credit.

PRICING:

Because of the nature of sourcing natural herbs and materials for ONETHEFUEL products, price changes do occasionally happen and prices are subject to change without notice. Prices posted do not include shipping charges, special handling, or taxes.